It started almost thirty years ago with a mission to deliver outstanding services to our customers by implementing the best help desk/service desk technologies with true value add.
We considered that value add as “how can we help our customers maximize their investment AND provide exceptional support to their customers”. From technologies such as Remedy, Heat and FrontRange, iET Solutions and ultimately Cherwell – we always believed these solutions could deliver more than just value to IT organizations – we could deliver value to the entire organization.
Before the term “Enterprise Service Management” was coined it was in our DNA. That is why we call ourselves ESM Partner!
We are thrilled to be named the very first TeamDynamix sales and implementation parter – and we have come together as we share the same values and vision – to “Relentlessly Serve our Customers and Each Other!”.
We have a team of highly seasoned ITSM/ESM professionals that focus on delivering high quality results. We bring a consultative approach using our years of experience to guide our customer to the best deployment of the TeamDynamix product suite possible. We focus our efforts on “enterprise class” organizations that are looking not only for high quality/high value technology – but the same in service delivery. ESM Partner is focused on the North American market – we have offices in Canada and the USA.
We have joined forces with TeamDynamix to execute this vision! TeamDynamix and ESM Partner – the best of all worlds!
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Service Management for the Enterprise – without the high cost and complexity! Enterprise Service Management is in our DNA – and our name! When it comes to Enterprise Service Management “ESM” it goes well beyond what other vendors tout (HR, Facilities, Legal) – it means setting up applications to support all types of groups and departments within your organization for issue and request tracking.
Together with the ease and power of the TeamDynamix technology and the experience of ESM Partner we accomplish this with extremely easy codeless configuration at a very low cost.
At ESM Partners we have been helping our customers build creative apps for years. Here are just a few examples how we support our customers with all types of non-IT applications – Room Safety Inspection, Campus Security, Service Outage Management, Property Tax Case Management, Records Request, Rail Service Issue Reporting, Lost and Found, Parking Permit/Pass, Loan Equipment Reservation, and many more.
ESM Partner and TeamDynamix
Together we are “The best or all worlds”
