Quick Wins, Real Cases, and What Actually Works in the Field
Thu, Oct 8, 2026 2:00 PM – 3:00 PM EDT
AI is reshaping IT service management but most of the conversation has focused on the largest enterprises with the deepest pockets and the biggest teams.
What about the mid-sized organization or a lean IT department trying to do more with less? This webinar cuts through the noise and gets practical.
Join Andrew Graf, Chief Product Officer & Co-Founder of TeamDynamix, and Faron Roth, Director Professional Services and Principal of ESM Partner, for a candid, field-driven conversation about how mid-sized organizations are successfully deploying AI powered ITSM, and what they wish they had known before they started.
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The AI adoption gap is closing fast, discover how leading organizations are leveraging AI in ITSM.
See where 392 IT leaders really stand on AI adoption and gain a proven roadmap leading IT organizations are using to move from pilot to production.
Drawing on original survey data from TeamDynamix, this eBook reveals the gap between AI conviction and AI execution: 87% of organizations expect to be in production within 24 months, yet only 4% have reached widespread deployment. This report shows what separates the two, and how to close that gap between the possibilities of AI and realities of your current production environment. Includes 14 key questions to ask before you start your next ITSM upgrade or AI initiative.
Move off legacy ITSM safely, simply, and AI-ready — without losing what made you successful
This playbook is for Cherwell customers planning their next move, and it shows how to replace One-Steps, custom objects, and complex security when migrating to a modern ITSM / ESM platform like TeamDynamix ITSM.
Whether you’re exploring a new ITSM or ESM platform, planning an implementation, or looking for a trusted advisory partner, the ESM Partner team is here to help. Reach out to start a conversation — we’ll connect you with the right expert on our team.
